Frequently Asked Questions

Frequently Asked Questions2020-12-14T12:04:54+11:00

General

What are the opening hours for the Australian Reptile Park?2020-01-15T14:33:27+11:00

We are open from 9am to 5pm daily (excluding Christmas Day).

How can I contact the Australian Reptile Park?2020-01-15T14:36:35+11:00

Visit our Contact Us page, call Reception on (02) 4340 1022 or email admin@reptilepark.com.au

What is the Australian Reptile Park’s phone number?2020-08-31T14:39:56+10:00

Call (02) 4340 1022 to speak with our Reception team.

What is the Australian Reptile Park’s address?2020-08-31T14:41:06+10:00
Is the Australian Reptile Park open on Public Holidays?2020-08-31T14:41:38+10:00

Yes! Except for Christmas Day, we are open every day of the year (including Australia Day, Easter, long weekends, Labor Day, New Years Day, etc.)

What is the best way to get to the Australian Reptile Park?2020-08-31T14:42:16+10:00

The easiest way to get to the Australian Reptile Park is via car. We’re only 60 minutes north of outer Sydney and south of Newcastle. Take the Gosford exit off the M1 Freeway and follow the signs to our location at Somersby on the Old Pacific Highway. For more travel options, please visit our Plan Your Visit page.

Can I smoke at the Australian Reptile Park?2020-08-31T14:44:31+10:00

We have a strict no smoking policy within the grounds of the Australian Reptile Park. A designated smoking area is in the carpark to the left of the frilled-neck lizard entrance. Smoking e-cigarettes is also not permitted.

How much is parking at the Australian Reptile Park?2020-08-31T14:45:03+10:00

Free all-day parking is available for visitors. During peak seasons, our overflow carpark is opened to accommodate the increased numbers of patrons.

How can I find my way around the Park?2020-12-14T11:23:39+11:00

Upon entry to the Australian Reptile Park, our friendly Reception team will provide you with a park map. If you’re having trouble finding something, any of our friendly staff will be happy to direct you!

Click here to view our Park Map.

Can I film or take photos at the Australian Reptile Park?2020-12-14T11:27:11+11:00

Visitors are permitted to take photos and videos of our animals for personal use only. Drone photography is not permitted. For commercial filming and photography, prior approval must be obtained from the Marketing Department. Please see our Media Centre for details on how to make a request.

What can I do at the Australian Reptile Park if it rains?2020-08-31T14:48:59+10:00

In case of wet weather, the Park will remain open to visitors. Although the majority of the Park is outdoors, our reptile, nocturnal, spider, platypus, walk-in aviaries and Komodo dragon exhibits are indoors. We also have a large undercover picnic area to stop and grab a bite to eat.

We recommend packing an umbrella just in case! Rain ponchos are also available for purchase at the gift shop.

Can I buy food and beverages at the Australian Reptile Park?2020-08-31T14:50:01+10:00

Our onsite kiosk, the Hard Croc Café, offers both hot and cold food options. We also have coffee, ice creams, snacks and cold drinks. Vegan, vegetarian and gluten-free options are also available.

Can I bring my own food into the Australian Reptile Park?2020-08-31T14:50:28+10:00

You are welcome to bring your own food and/or use our BBQs which are free of charge to use.

Do you have BBQ facilities?2020-08-31T14:50:52+10:00

Yes, we have barbeques near the picnic tables in the Main Park Area and in the Undercover Picnic Area. Barbeques are free to use but can be reserved for a small fee by calling Reception on (02) 4340 1022.

Can I hire a pram?2020-08-31T14:51:16+10:00

A limited number of prams are available for $5 a day. Prams are available on first come, first served basis. If you would like to book a pram, contact Reception on (02) 4341 1022 prior to your visit.

Can I host an event at the Australian Reptile Park?2020-12-14T11:29:51+11:00

We would love to have you! We can cater for everything from casual BBQs to large corporate events and even weddings! Visit our Functions page for more information.

Does the Australian Reptile Park have special birthday packages for children?2020-12-14T11:33:25+11:00

We have two children’s birthday party packages available. Packages include entry, food and the option for a private tour. Visit our Birthday Parties page for inclusions and pricing.

How can I make a bequest to the Australian Reptile Park?2020-12-14T11:38:01+11:00

Thank you for considering making a bequest to the Australian Reptile Park. For information about how to initiate this process, please visit our Bequests page.

Can I have a donation for my raffle or fundraiser?2020-08-31T15:01:44+10:00

If you’re in need of a donation for a raffle, fundraising event or charity, we have a donation request procedure in place. Please visit our Donation Request page for more information.

Tickets

How much are tickets for the Australian Reptile Park?2020-12-21T10:45:40+11:00

Prices for day pass tickets are as follows:

  • Adult – $43
  • Children (3-15 yrs) – $25
  • Infants (under 3 yrs) – free
  • Seniors (60+ yrs) – $33
  • Concession – $39
  • Family Pass (2 adults + 2 children) – $115
  • Single Family Pass (1 adult + 2 children) – $80
  • Additional Child on Family Pass – $19
How can I buy tickets for the Australian Reptile Park?2020-08-31T15:05:39+10:00

Tickets can be purchased at Reception on the day of your visit. Alternatively, tickets can be purchased online here.

Can I get discounted tickets for the Australian Reptile Park?2020-12-14T11:39:54+11:00

We offer discounted tickets for Seniors (60 years+), Concessions (when showing a valid concession card) and group entry rates.

How much is group entry for the Australian Reptile Park?2020-08-31T15:07:04+10:00

For groups of 15 or more paying visitors, we offer the following group entry rate.

  • Adult – $30
  • Children – $18
  • Seniors – $21

Entry for groups must be paid in one lump sum upon entry.

Can I get an annual pass for the Australian Reptile Park?2020-12-29T13:44:16+11:00

Annual passes are available for purchase and entitle the holder to 12 months of unlimited entry plus a range of benefits. Visit our Annual Passes page for more information or see our Annual Passes FAQs.

How can I buy a gift voucher for the Australian Reptile Park?2020-11-10T07:42:13+11:00

A range of gift vouchers are available for entry passes and tours at the Australian Reptile Park. Visit our Ticketing Page to view your options.

Animals

Can I hold a koala at the Australian Reptile Park?2020-11-10T07:45:39+11:00

Unfortunately, it is prohibited by law for anyone to hold a koala in NSW (the state in which we are situated) unless you are a trained zookeeper. The only state in Australia that still allows the holding of koalas is Queensland. However, at The Australian Reptile Park we provide a Photo Experience where you can get up close to the koalas, pat them, have your photograph taken and cuddle up really close while they still sit in their tree!

Can I hand-feed a kangaroo? Where can I buy kangaroo food?2020-08-31T15:15:19+10:00

Our friendly kangaroos will eat right out of your hand! However, it is extremely important that our kangaroos are only fed the special kangaroo food that is available for purchase at the Kiosk and Reception desk. Human food like chips, bread, fruit and carrots, can make our kangaroos very sick.

Can I get a photo with a koala?2020-08-31T15:15:12+10:00

Yes! Visitors may purchase a Photo Experience for a hands-on encounter with a koala. Photo experiences are $25 each and you can have as many people in the photo as you like. We also have our ‘Snappy Pass’ available which is $80 for 4 photos. Visit our Photo Experiences page for more information.

How can I get up close to animals at the Australian Reptile Park?2020-08-31T15:15:03+10:00

The Australian Reptile Park is the best place to get up close to your favourite animals! Say hello to Hugo and rub his shell on his daily walk, pat and feed our free-range kangaroos, pat a koala during the koala feed and more! On weekends and school holiday periods, roving zookeepers will be roaming the Park with animals to interact with.

Visit our Show Times page for information about animal shows and how you can get involved.

I couldn’t see an animal during my visit. Where are they?2020-08-31T15:14:42+10:00

Some animals, like our nocturnal species including the platypus, possum, and wombat can be tricky to see sometimes!

If you can’t find our platypus, he’s probably just hiding or sleeping! Find one of our friendly keepers and they can help you see him.

The best time to see our wombat is in the morning or afternoon, during feeding times.

Our animals also undergo regular health checks. As we are open every day except Christmas Day, there may be times where an animal is off display as they are being cared for by our zookeepers.

Can I adopt an animal at the Australian Reptile Park?2020-08-31T15:15:53+10:00

Yes, all animals are available for symbolic adoption. Our animals require daily care from keepers including feeding, heating and much more. Your sponsorship will assist us to cover these basic costs and become involved in vital conservation projects.

Click here to visit our Animal Adoptions page.

How can I help endangered Australian animals?2020-08-31T15:17:25+10:00

Our charity partner Aussie Ark is working hard to save our iconic Australian species from the brink of extinction. You can support their cause by donating, adopting an animal or visiting their wildlife sanctuary in the picturesque Barrington Tops. Find out more at aussieark.org.au

Tours & Experiences

Can I participate in a special tour at the Australian Reptile Park?2020-12-14T11:44:22+11:00

Yes! We have a variety of special tours available that give you access behind the scenes at the Park. For a private, VIP tour, book a Behind the Scenes Tour. For a 20-minute animal interaction experience, try an Animal Encounter. Or, for the budding zookeeper, try out our Zookeeper Experiences!

Can I book a Behind the Scenes Tour/Animal Encounter/Zookeeper Program without payment?2020-08-31T15:18:05+10:00

No, payment must be made in full at the time of booking in order to secure your spot.

Why is there an age limit for Animal Encounters?2020-11-10T07:47:21+11:00

Various age limits are in place for Animal Encounter participants in the interest of safety for both animals and children. Because Animal Encounters participants will go behind the scenes and into enclosures, we have imposed strict age limits to keep the experience calm and safe for all parties.

Accessibility

Do you accept the NSW Companion Card?2020-08-31T15:21:33+10:00

Yes, we offer free entry to carers when they are accompanying a paying concession and a NSW Companion Card is presented.

Can I hire a wheelchair?2020-08-31T15:21:06+10:00

Limited wheelchairs are available to hire for free. They are available on a first come, first served basis. Wheelchairs can be reserved prior to your visit by calling Reception on (02) 4340 1022.

Can I bring my service animal to the Australian Reptile Park?2020-08-31T15:20:40+10:00

Service animals my enter the park with their owners as long as they are declared upon entry and suitable documentation is provided. There are also areas within the Park that service dogs are not permitted, due to our free-range animals. For more information, please call Reception on (02) 4340 1022.

Can I access the Australian Reptile Park in a wheelchair?2020-11-10T07:57:01+11:00

The majority of the Australian Reptile Park is accessible via wheelchair. All areas of the Park are accessible via ramps, but some viewing areas cannot be accessed. Accessible parking spots are available in our free carpark. Please visit our Accessibility page for more information.

Annual Passes

How much is an Annual Pass?2020-12-14T11:49:10+11:00

Prices for annual passes are as follows:

  • Adult – $99
  • Children (3-15 yrs) – $60
  • Seniors (60+ yrs) – $80
  • Concession – $90
  • Family Pass (2 adults + 2 children) – $250
  • Single Family Pass (1 adult + 2 children) – $170
  • Additional Child on Family Pass – $49

Click here for more information about Annual Passes.

How do I buy an Annual Pass?2020-08-31T15:22:51+10:00

Annual passes can be purchased at Reception in person or over the phone by calling (02) 4340 1022.

You may choose to upgrade your day pass to an Annual Pass during your visit and the cost of your day pass entry will be deducted from your Annual Pass.

Are Annual Passes transferrable?2020-08-31T15:23:23+10:00

No. When signing up for an Annual Pass, the name of the passholder must be given and photo I.D must be shown up entry when using the pass.

What benefits do Annual Pass holders receive?2020-08-31T15:24:31+10:00

Annual Pass holders receive an array of benefits, including unlimited entry for 12 months, a free photo pass, discounts at the gift shop, a free hot drink every visit and discounted Behind the Scenes Tours and Birthday Parties. In addition to these benefits, up to two guests may accompany an annual pass holder on each visit for 50% off their entry. Please visit our Annual Pass page for full details.

How many free photo passes do I get with an Annual Pass?2020-08-31T15:25:18+10:00

One photo pass will be provided per pass. For example, an Annual Family Pass will be supplied one pass on signup, etc.

As an Annual Pass holder, how many guests can I bring for discounted tickets?2020-08-31T15:25:42+10:00

Annual Pass holders may bring up to two guests per visit that can claim a discount of 50% off entry tickets.

Media

I would like to receive Australian Reptile Park press releases. How can I sign up?2020-11-10T07:58:09+11:00

If you are a member of the press, please visit our Media Centre page to sign up to our press release distribution list.

How can I film my production at the Australian Reptile Park?2020-08-31T15:27:11+10:00

We have accommodated many film crews over the years at the Australian Reptile Park and our staff are happy to assist you film with our animals. Please visit our Media Centre to fill out a Filming Request form and our Marketing team will provide you with a quote.

Can I request an interview with Australian Reptile Park staff?2020-11-10T07:59:11+11:00

Please get in touch with our Marketing Team on (02) 4340 8615 or visit our Media Centre for more information.

Careers & Volunteering

Can I apply for a job at the Australian Reptile Park?2020-11-10T08:00:27+11:00

When job positions are open at the Australian Reptile Park, they will be posted on seek.com.au

How can I volunteer at the Australian Reptile Park?2020-08-31T15:28:17+10:00

Staff for our animal and maintenance sections (Reptiles, Mammals and Birds and Spiders) are almost always chosen from our hardworking and dedicated volunteer staff before being publicly advertised. Therefore, volunteering is a great first step into the zookeeping industry!

Visit our Volunteering page for more information and to fill out an application form.