COVID-Safe Visit

Plan a COVID-Safe Visit to the Australian Reptile Park2021-01-04T15:47:50+11:00

We are encouraging all visitors to check the NSW Health website prior to your visit, to ensure you haven’t attended a hotspot in the 14 days prior to your visit. To see a list of the current hot spots, please visit the NSW Health website.

WE ARE OPEN! Please read below to find out how we have updated our visitor experience to ensure as many people as possible can have the Best Family FUN Day OUT during their visit!

Last updated: 4 January 2021

A visit to the Australian Reptile Park is the Best Family FUN Day OUT and the best way to experience a back-to-nature, outdoor activity with the family.

The Australian Reptile Park has reopened to the public! With ample space for social distancing, the Australian Reptile Park is one of the safest places for you and your family to visit now COVID-19 restrictions are easing.

Our dedicated staff have been working throughout lockdown to care for our animals, and now, we’re unbelievably excited that we have reopened our doors and are able welcome you back, however some things have changed to help keep our visitors, animals and staff safe. These are detailed in our FAQ section below.

Visiting a wildlife park with your family is the best way to connect with nature and each other. Connecting with nature and experiencing the natural world with your family will nurture your own physical, mental, social, and emotional wellbeing. We are requesting our visitors to pre-book tickets online prior to your visit, you can do so here.

Existing Annual Pass Holders do not need to book in advance and extensions will be in place on Annual Passes purchased prior to our temporary closure on 25 March 2020. Please see FAQs below for extension details.

The Australian Reptile Park is taking extra precautions to keep visitors, our staff and our animals safe.

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If you are unwell or are experiencing any cold or flu-like symptoms, we do ask that you please stay at home and we’ll be happy to welcome you when you are well again.

COVID-Safe Visit FAQs – How the Australian Reptile Park is helping to keep you safe

How do I purchase an entry ticket for the Australian Reptile Park?2020-11-25T09:59:27+11:00

We are encouraging visitors to pre-purchase tickets online to help reduce interactions between visitors and customer service staff. Click here to purchase tickets online. You may also purchase tickets upon arrival at the gate if you are unable to purchase online.

Do I have to sign in when I visit the Australian Reptile Park?2021-01-01T13:59:32+11:00

Yes, everyone who enters the Australian Reptile Park (including children) must sign in prior to entering the main park area. This must be done by scanning our QR code using your iPhone camera or QR scanner app on your phone. These QR codes are located at our entrance for your convenience. This process is hosted through www.service.nsw.gov.au/covid-safe-check-in and once sign-in is complete, you will be given a confirmation screen with a green tick – this must be shown to reception upon entry.

Family groups may be registered through one check-in process, using the ‘add dependent’ option.

Will Daily Shows take place?2021-01-28T12:09:55+11:00

On Monday 19 October 2020, our regular schedule of daily shows recommenced on WEEKDAYS ONLY (excluding school holidays and 28-29 Jan 2021).  Interactive Keeper Stations have ceased operation on weekdays but are continuing on weekends.

On weekends, we will continue to operate our Interactive Keeper Stations (as outlined below), to ensure we can keep our visitors, staff and animals safe and instill social distancing protocols and not to have too many people gathering in one place for extended periods of time during busy periods. As such, our regular show schedule will NOT operate on WEEKENDS.

In the place of our daily shows on weekends, we will have Interactive Keeper Stations around the Australian Reptile Park from 10am-12pm and 1pm-2pm daily to allow animal interactions to take place and to talk to visitors about our amazing animals. Some of the animals you could see at our Interactive Keeper Stations are: koalas, snakes, various mammals and alligators

On weekends, we will also be conducting our daily walks for some of our animals including a Komodo dragon walk at 10:00am & 1:00pm, Galapagos tortoise walk at 11:00am & 2:00pm, and Dingo walk at 12:00pm. On weekdays, animal walks will occur as per the regular schedule.

Please click here to visit our Show Times page.

Are photo sessions still running?2021-01-28T11:48:49+11:00

Visitors can purchase a professional 6″ x 8′ photograph experience with a koala, Burmese python,  alligator or tawny frogmouth at the Show Pit.

Session times are 12.00pm and 2.00pm, every day.

There is no need to pre-purchase photos prior to visiting. These can be bought at our Photo Booth which is located next to the Show Pit. The photo booth is open from 11:45am daily

Professional photos are $25 per photo. There is also a discounted ‘Snappy Pass’ available which is four photo experiences for $80.

Are Kids 2 Keeper & Adult Keeper for a Day programs currently running?2021-01-28T11:50:41+11:00

All Kids 2 Keeper programs recommenced in July 2020. For more information on what dates are available, please click on the following links – Big Kids 2 Keeper (ages 13-18 years), Little Kids 2 Keeper (ages 7-12 years), Mini Kids 2 Keeper (for ages 3-6 years and must have paid accompanying parent) and Adult Keeper for a Day (18 years and over).

Are there capacity limits on indoor areas?2020-11-25T10:46:32+11:00

Indoor enclosures (Lost World of Reptiles, Nocturnal House, Komodo Dragons, Frog Hollow, Spider World and Platypus House) and other indoor areas have capacity limits placed on them that we are asking visitors to adhere to during their visit. Click here to view the Park Map and see capacity limits.

Are there extensions on Annual Passes bought before 25 March 2020?2020-11-25T10:48:48+11:00

Any Annual Passes purchased before 25 March 2020 with an expiry date after reopening (1 June 2020) will have an extension on their pass of two months after their expiry date

Annual Passes purchased before 25 March 2020 with an expiry date during our closure period (25 March 2020 – 31 May 2020) will have their pass extended for the period of time that their pass was valid while we were closed. For example, if your annual pass was due to expire on 8 April 2020, you would get an extension of two weeks. If your pass expired on 6 May 2020, you would get an extension of 6 weeks, etc.

What cleaning/health practices has the Australian Reptile Park implemented?2021-01-04T10:30:45+11:00
  • A COVID Marshall is on duty every day at the Australian Reptile Park
  • In line with current Government advice, all staff will be wearing face masks
  • We are encouraging guests to wear face masks during their visit, particularly while visiting indoor areas
  • All staff are undergoing temperature checks at the start of every shift and must have a temperature of less than 37.5 degrees Celsius in order to begin their shift
  • Customer service staff will be wearing gloves for taking cash payments (cashless preferred)
  • Hourly cleans of common surfaces throughout park where visitors access
  • Picnic tables have been spread apart to maintain social distancing between groups
  • All encounters and tour participants require hand sanitiser before and after touching animals
Does the Australian Reptile Park have hand sanitising & hand washing stations?2020-11-25T10:52:32+11:00

Hand washing stations are located within every bathroom and also in the Main Park Area near the Show Pit.

Hand sanitiser is available throughout park and personal bottles can be purchased in the gift shop. Hand sanitising stations are available in all indoor areas on entry and exit, as well as Encounters, Show Pit, Kiosk, Toilets, Reception, Main Park Area, Photo Booth etc.

How will people know about the Australian Reptile Park’s new practices when visiting?2020-11-25T10:53:44+11:00

All guests will be given a Park Map upon arrival that details all important changes and hand sanitising stations around the Australian Reptile Park. Click here to download our current Park Map before your visit.

Additional signage has been posted around the park to remind visitors about best practice for hand washing and use of hand sanitiser, as well as informing visitors of the measures the Australian Reptile Park is taking to protect the health of our visitors and staff.

Floor markers for queues and indoor areas to indicate 1.5m have been installed to assist with social distancing.

For indoor areas such as bathrooms and indoor exhibits, advice about number of people allowed in each space will be signposted at entry.

Have Australian Reptile Park staff had COVID-19 training?2020-11-25T10:55:54+11:00

Staff have taken part in COVID-19 training to increase understanding of good hygiene and cleaning practices.

How you, our visitors, can help stop the spread

Maintain social distancing:

  • Protect yourself and others by maintaining a distancing of 1.5m between yourself and others
  • Educate your children about the importance of keeping a distance from others

Practice good hygiene:

  • Please wash your hands frequently with soap and water and familiarise yourself with best practice for hand washing
  • It is important to wash your hands before and eating, touching animals and touching surfaces
  • Visitors have the option to wear face masks to further reduce risk during their visit

Register your visit

  • All Australian Reptile Park guests must register their visit by signing in electronically using the Service NSW App or COVID-Safe Check-in Webform.
  • This must be done by scanning our QR code using your camera or QR scanner app on your phone. These QR codes are located at our entrance for your convenience. This process is hosted through Service NSW and once sign-in is complete, you will be given a confirmation screen with a green tick – this must be shown to reception upon entry.
  • Family groups may be registered through one check-in process, using the ‘add dependent’ option.

Use your card instead of cash:

  • Where possible, we would appreciate the use of card payment instead of cash at reception, gift shop, photo desk, and kiosk. Cash will still be accepted if you cannot use your card

If you are unwell or are experiencing any cold or flu-like symptoms:

  • We do ask that you please stay at home and we’ll be happy to welcome you when you are well again.

Download the Australian Government’s COVIDSafe App:

  • The Australian Government has released a smartphone app to aid in COVID-19 contact tracing. The Australian Reptile Park recommends that you download this app before visiting us
  • Download the COVIDSafe App on the Apple App Store for iOS or Google Play Store for Android.
  • For more information about the COVIDSafe App, please visit Health.gov.au

Relax & enjoy your day!

We’re so excited to welcome you back to the Australian Reptile Park! We hope you enjoy a relaxing day in the great outdoors for the Best Family FUN Day OUT!

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